Frequently Asked Questions
Q: Where is your company located?
A: Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Malaysia, Dubai, Guangzhou etc. Which can help us deliver faster.
Q: Do you have any retail locations?
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.
Q: Is this a legit company? Is this a reliable site for purchasing?
A: Please, rest assured that our company is both legal and formal. Joancee.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.
Q: Are the stones real diamonds?
A: Most of our rings are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit 'The Stone We Use' page to know more.
Q: Will this jewelry turn my skin green?
A: Of course no, our jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper, while our rings are made of 925 sterling silver, and the quality has been verified by International Institution SGS.
Q: For the plated jewelry, I worry the color will fade off.
A: Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. You can visit 30 Days Return and One Year Warranty policy to learn more details.
Orders & Payment
Q: What payment methods do you accept?
A: We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.
Q: Is your packaging discreet? What does the box look like?
A: Your order will arrive in unmarked packaging to keep its contents a secret. All Orders are shipped out with Luxury Gift Package.
Q: How will I know if my order has been shipped?
A: As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.
Q: I put the wrong shipping address, or made a mistake on my order, can you change it?
A: If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) via email [email protected].
Q: Do you make custom orders?
A: Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.
Q: How do I find my ring size?
A: Having trouble figuring out your ring size? Head on over to our Size Chart.
Q: How can I contact you?
A: Our customer service is 7x24H online (excluding holidays and festivals). You can contact us via the following methods:
1. Email: [email protected]
2. Chat online
3. Facebook page: https://www.facebook.com/JoanceeJewelry/
Usually we will reply you within 24 hours.