if you have already made a purchase

You can use Track Order to check the Tracking information of your order.

 
 

if you are considering a purchase

chat with online sales for more information before you purchase!

Email: [email protected]

   
 

Size Guide

 
US (JOANCEE) UK Inside Diameter Inside Circumference
4 H 14.9mm 46.8mm
4.5 I 1/2 15.2mm 48.0mm
5 J 1/2 15.7mm 49.3mm
5.5 K 1/2 16.1mm 50.6mm
6 L 1/2 16.5mm 51.9mm
6.5 M 1/2 16.9mm 53.1mm
7 N 1/2 17.3mm 54.4mm
7.5 O 1/2 17.7mm 55.7mm
8 P 1/2 18.1mm 57.0mm
8.5 Q 1/2 18.5mm 58.3mm
9 R 1/2 19.0mm 59.5mm
9.5 S 1/2 19.4mm 60.8mm
10 T 1/2 19.8mm 62.1mm
10.5 U 1/2 20.2mm 63.4mm
11 V 1/2 20.6mm 64.6mm
11.5 W 1/2 21.0mm 65.9mm
12 Y 21.4mm 67.2mm
12.5 Z 21.8mm 68.5mm
13 Z+ 22.2mm 69.7mm

How To Measure

 

1. Cut a piece of paper into a long thin strip.

2. Wrap the piece of paper around your knuckle, which is the largest point the ring will have to be able to get over.

3. Mark where the two ends of the paper first overlap with a marker.

4. Measure the length with a ruler.

5. Refer to the ring size chart to determine what ring size is.

We have already listed some steps for you to choose your right size bracelets. Bear in mind that the more charms you add to your bracelets, the tighter it will become.
Step 1: Use the tape measure or a strip of paper to measure your wrist.
Just wrap the soft tape measure around the broadest part of your wrist and take note of the length. If you are using a plain strip of paper, mark your size with a pen or pencil then use a ruler to measure the length (The starting end of the paper must be at the base of the ruler and marked 0). That would be your wrist size.
Step 2: Add one inch, or 2.5 centimeters, onto this measurement to get the final length of your bracelets.
Please make sure there's enough space to tuck in 2 fingers as this is the space you need to add the charms. If you want to add less than seven charms, add 2 centimeters are ok. If you plan to wear eight or more charms, please add 3 centimeters. If you purchase a bangle, just choose the next size from your actual wrist measurement.
Notes:
1. A bracelet is perfectly sized when you measure your wrist tightly and add 2 or 3 cm.
2. If you are between sizes, ask yourself how you like to wear your bracelet. If you wear it tightly choose the smaller size and if you like to wear it loosely take the next size up.
3. Please be aware that when you receive a new bracelet it will feel stiff, which can make it uncomfortably tight. The bracelet will quickly soften and become more flexible as you wear it.
Bracelet Length
Inches 5.5 5.9 6.3 6.7 7.1 7.5 7.9 8.3 8.7
cm 14 15 16 17 18 19 20 21 22
Necklace Length (Inches)Necklace Length (cm)Style NameBody Position
14” 35 cm Collar Fits close to neck
16” 40 cm Choker Choker
18” 45 cm Princess Hangs at the collarbone
20” 50 cm Matinee Reaches just pass the collarbone
22” 55cm Matinee Falls at or just above the top of the bust
24” 61 cm Opera Sits around the center of the bust
30” 76 cm Rope Drapes below the bust

Online help -

Payment - +

1. What methods of payment do you accept?

We currently accept PayPal, common credit and debit cards, Western Union, wire transfer and real-time bank transfer for all orders (you can check the availability listed below). We also take security very seriously indeed, so your details will be safe with us.

2. Do you have payment plans?

We don't have payment plans such as layaway for the time being.

My Orders - +

1. Why is it taking so long?

We start to prepare since the moment you placed your order to make sure the product our customer received is the best one. It usually takes 7-9 business days to finish your order (except products in stock). Your order will be sent to you in the shipping mode of your choice after it has been completed. You can find this information on the product page and checkout page.

2. How can I track my order status?

You can track your order through Order Tracking. If you have any other questions about your order, please Contact Us.

3. When will I receive my order?

*Total Delivery Time = Processing Time + Shipping Time Free shipping + Processing Time: 16-24 business days Standard Shipping + Processing Time: 11-17 business days Expedited Shipping + Processing Time: 10-12 business days All of our items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Product - +

1. What is the best way to choose the size?

To choose the best size for you, please check the Size Guide on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself.

2. Will the things I receive to be the same as those shown on your website?

Our items are taken in kind, making them as close as possible to the actual color of the item. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual item. Colors are subject to the actual item you get.

Do you make custom orders?

3. Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

Delivery - +

1. Where is your company located?

Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Malaysia, Singapore, Guangzhou etc. Which can help us deliver faster.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and free shipping. Free shipping is only for items priced over $30. The courier companies we work with are DHL, FedEx, TNT, USPS, etc. We will decide which courier to use to send your parcel based on actual conditions.

3. Can I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please Contact Us as soon as possible. If it's after business hours, leave us a clear and detailed message with your correct shipping address, phone number, and your order number (if available) via Contact Us. Please note that you can only change the shipping address while your order is still in production. Once your order has been shipped, we cannot change the shipping address nor delivery options.

4. How much does the shipping cost?

The amount of shipping depends on which country the shipping address is located in. You can find the shipping information for your country in "International Shipping" at Shipping & Delivery Policy

Returns - +

1. What is your return policy?

For all Refundable Items: We will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

2. What is your return/exchange process?

1). Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. We reserve the right not to accept the returns without prior approval from our Customer Service.
2). Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) within 3-5 business days upon receiving the return address. Please send us the express tracking number and the link of the delivery carrier you used to ship the product to us. Returns or exchanges with no tracking will not be processed.
3). All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Note: All PayPal payment can only be refunded via PayPal, all Debit or Credit Card payment will only be refunded to the original debit or credit card.

My Account - +

1. How can I change my email address?

Please Contact Us for help, or you can choose to Chat Now. Our representatives will reply to you within 24 hours.

2. What should I do if I forget my password?

Please click Forgot Your Password? to reset your password. If it doesn't work, please Contact Us and we will reset the password for you.

About Us - +

1. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

2. Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Our website has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real-life pictures from our gallery or Facebook page. So we are legit and safe to use.