Shipping & Delivery Policy
Due to the particularity of our jewelry, the quality of each product must be inspected manually and packaged one by one before shipping. We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Delivery Time (The Time You Can Receive Your Order)
Total Delivery Time= Processing Time + Shipping Time
All Joancee items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
General Orders: Processing time differs from product to product. Some popular styles can be shipped out within 24 hours. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your email notifying you of the tracking details and projected delivery date.
Engraving or Customized Orders: The processing time depends on what type of products you choose (Usually it will take additional 3-7 working days). If you want to know the exact time, please contact us for this type items.
Couple Rings: For couple's rings, the estimated processing time isn't listed on the product page. Usually the processing time is equal to General Order, it may take 7-9 working days. If you want to know the exact time, please contact us.
Note: Due to the impact of COVID-19 pandemic, All courier methods may take more time than usual and you may experience delivery delays. But we are committed to getting your jewelry to you as soon as possible.
Three kinds of shipping methods are available in our online store（Free Shipping, Standard Shipping, Expedited Shipping）. For faster shipping service, you can select from our Express Shipping options.
Our freight (Standard & Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate. Now we are pleased to offer FREE Shipping for orders over US$30 to United States, United Kingdom, Canada and Australia. For faster shipping service, you can select from our Standard or Expedited Shipping options.
For your convenience, we are happy to ship our products to every place in the world. For detailed information on standard and expedited delivery, choose your shipping country or shipping region from the drop down below:
- Bosnia and Herzegovina
- Czech Republic
- Costa Rica
- Central African Republic
- Dominican Republic
- Democratic Republic of the Congo
- El Salvador
- Equatorial Guinea
- Hong Kong
- Ivory Coast
- New Zealand
- Papua New Guinea
- South Korea
- Saudi Arabia
- Sri Lanka
- South Africa
- Sierra Leone
- State of Palestine
- The Republic of Congo
- United States
- United Kingdom
- United Arab Emirates
- Vatican City
- Western Sahara
* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via All Shipping methods.
* Please note that the above shipping times are estimates quoted by our courier companies, so Joancee cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Joancee will do our best to limit any inconveniences that may arise.
Tracking Your Order
After we ship out your products, you will receive an email with tracking number to track. You can also check your order information at Track My Order.
About Taxes & Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Joancee Jewelry cannot declare purchased items as a gift or list an amount that lower than the actual product price.